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The Information Technology Services Department is committed to offering a diverse range of IT services and support to RCOE Programs, School Districts, Community Colleges, and contracted Charter Schools in our region. Our team is comprised of highly skilled individuals who are committed to delivering exceptional customer service.
Business and Student System Support provides software testing, comprehensive support, training, and software implementation of the Galaxy Business Information System and MicroStrategy.
Patti Redway
Deployment and Training offers Galaxy, MicroStrategy, and Microsoft Office training, with flexibility to design specialized courses tailored to meet program or district needs. Training sessions can be conducted at any of the Riverside County Office of Education facilities or at local school districts.
To schedule training, contact us at training@rcoe.us or call the Service Desk at (951) 826-6600.
Ashwin Nair
The RCOE Quality Assurance (QA) Department exists to establish and maintain standards of product excellence with the Galaxy Business Information System and MicroStrategy Reports. In cooperation with the software development team and subject matter experts, the QA team BETA tests Galaxy screens and reports to ensure their behavior and output is expected and accurate. These BETA tests are designed to evaluate whether or not the purposes of the screens are being met while adhering to district requirements, legal obligations, and practical considerations.
In the ever-changing world of software development, QA strives to use best practices of the software quality assurance industry for its testing. QA serves as the release management function in the software development and deployment process for Riverside County Office of Education.
If you have questions about Quality Assurance, please contact us through the Service Desk at (951) 826-6600 or servicedesk@rcoe.us.
Ellen Yufa
The Service Desk provides comprehensive support for RCOE, Riverside County School Districts, Community Colleges, and Charter Schools on the Galaxy Business Information System and MicroStrategy. This support is provided Monday through Friday from 7:00 a.m. to 5:00 p.m. via email, phone, and fax. The Service Desk provides assistance with system issues such as system login, system and screen performance, screen authorizations, system bugs, report processing, requests for custom reports, and database mass updates.
Email: servicedesk@rcoe.us
Phone: (951) 826-6600
Fax: (951) 826-6939
IT Infrastructure and Support (ITIS) is responsible for systems, network, telecommunications, computing devices, network security, and database administration for all RCOE offices and sites for student programs. ITIS also serves school districts by offering support and assistance for their technology needs as well as E-rate services.
Report an Incident or Submit Service Request
IT Infrastructure and Support utilizes FreshService for ticket tracking for all incidents, work orders, and service requests. To report an issue or service request, or check on the status of an open item:
Andy Chander
Jared Ellis
Tom Lorek
Hugh Thornton
The Information Security Officer (ISO) serves in a variety of network and data security roles, both to serve the Riverside County Office of Education as well as the 23 school districts and community colleges in Riverside County.
Systems Development
Systems Development provides software development services for Riverside County School Districts, Community Colleges and Charter Schools. Our customers benefit from the most integrated and reliable business system in California, which is the Galaxy Business Information System.
Galaxy Business Information System
Galaxy offers 12 full-featured business modules that revolve around the Standardized Account Code Structure (SACS) compliant with the California Department of Education and the California Community College Chancellor’s Office.
Contact
Paula Prieto
Executive Director
(951) 826-6475
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